Telework Journal: Two realities

It turns out that getting a better chair wasn’t the whole answer.

Two weeks ago I wrote about getting a new desk chair to ease my ability to work from home since my employer and the surrounding cities and counties had ordered those who were able to do so to start right away in order to fight the spread of the novel coronavirus.  That first order expired last Friday; they have all been extended.  This isn’t going away like I thought it would.

At first, subconsciously, I think many of us in the Houston area treated the stay-at-home orders as a direction to do what we do when a hurricane comes: get your house ready, lay in supplies if you’re not going to evacuate, stay alert.  That might explain the inexplicable run on water and meat and soft drinks and toilet paper at every grocery store, drug store, convenience store and purveyor of paper products all across God’s creation.  When we lost electricity during Hurricane Ike it took three long days to get it restored here, but I have friends for whom it took three weeks, or longer.  In the meantime we all assessed the damage and made repairs, or started to, and life was returning to normal.

No hurricane lasts this long.  I think we didn’t really understand what we were in for when this started three weeks ago.

I work in television production for NASA’s Johnson Space Center, and we’d been directed to come to the office if that’s what was necessary to keep making the products we make.  Since I do a weekly live television broadcast, I would have to come to the office, at least on that day, because that’s how you do these things.  Well, we did that once, although we put me in a studio by myself instead of the International Space Station flight control room, as usual, to support a plan to protect the flight controllers who fly the station from exposure to the virus.  By the following Monday our boss directed us all to figure out how to do the show without anyone having to come on site; we weren’t able to meet that goal, but we did scale it down to just one person and that wasn’t me—hence, the first episode ever in which America got to see a slice of my entry hallway at house.

It wasn’t that we couldn’t figure out how to do our jobs differently, it was that—at least for me—I didn’t get that I would have to.  Now I do.  And I have realized that, had this happened a few years ago, the technology that’s necessary would not have been available to us.  It wasn’t that long ago that most of America wouldn’t have had easy access to the audio and video conferencing hardware and software that we’re using all day every day right now.  The Houston Chronicle’s technology editor Dwight Silverman has a great story in today’s paper making the case that “Working from home, learning from home and getting your entertainment at home will become the newer normal when this is over”.

Within my own family there’s an instructive cross-section of how America is dealing with COVID-19, which at this point does not include anyone who has become sick.  There is a communications consultant, an accountant, a corporate manager, a salesman, and a customer service support specialist who, like me, are mostly doing their jobs routinely from home.  There are a couple of elementary school teachers who are learning how to teach their classes online, and other parents who are teaching their own kids at home.   The ones who work in restaurants and in-home child care are at work as usual, as are the banker and the computer chip manufacturer supervisor and the school district police officers and the owner-operator long-haul truck driver, and the one who has breast cancer finished her chemotherapy right on schedule.  The dental assistants have reduced hours because their bosses are only handling emergencies, and the real estate agent says “work for me has come to an almost complete standstill,” as it has for her son who she recently brought into the business.  Those who are retired are trying to adjust to not having the house to themselves any more.

I’m not complaining; for most of us, so far, this is an inconvenience.  Honestly, I’m having some cognitive dissonance trying to reconcile my experience with the one I’m reading and hearing about across the rest of the country and the world.  Three times as many dead in the New York City area as were lost on September 11; more than 9000 dead across the U.S. so far and nearly 70,000 across the world; more than 10 million people in the U.S. have filed for unemployment assistance with concerns of revisiting jobless levels not seen since the Great Depression; Queen Elizabeth addresses the United Kingdom on television for only the fifth time in 68 years (not counting Christmas addresses); no baseball or basketball or golf tournaments.

It was no surprise, sadly, to read this morning’s Washington Post story that lays out the damning timeline of how the Trump Administration has bungled the response to the threat of this virus right from the start.

By the time Donald Trump proclaimed himself a wartime president — and the coronavirus the enemy — the United States was already on course to see more of its people die than in the wars of Korea, Vietnam, Afghanistan and Iraq combined.

The country has adopted an array of wartime measures never employed collectively in U.S. history — banning incoming travelers from two continents, bringing commerce to a near-halt, enlisting industry to make emergency medical gear, and confining 230 million Americans to their homes in a desperate bid to survive an attack by an unseen adversary.

Despite these and other extreme steps, the United States will likely go down as the country that was supposedly best prepared to fight a pandemic but ended up catastrophically overmatched by the novel coronavirus, sustaining heavier casualties than any other nation.

It did not have to happen this way. Though not perfectly prepared, the United States had more expertise, resources, plans and epidemiological experience than dozens of countries that ultimately fared far better in fending off the virus.

The failure has echoes of the period leading up to 9/11: Warnings were sounded, including at the highest levels of government, but the president was deaf to them until the enemy had already struck.

The Trump administration received its first formal notification of the outbreak of the coronavirus in China on Jan. 3. Within days, U.S. spy agencies were signaling the seriousness of the threat to Trump by including a warning about the coronavirus — the first of many — in the President’s Daily Brief.

And yet, it took 70 days from that initial notification for Trump to treat the coronavirus not as a distant threat or harmless flu strain well under control, but as a lethal force that had outflanked America’s defenses and was poised to kill tens of thousands of citizens. That more-than-two-month stretch now stands as critical time that was squandered.

What could have been done in 70 days?  Read the story, remember the details: the leaders of our government ignored the warnings and refused to take the actions that very likely would have saved lives.  Thousands of lives.  Thousands of American lives.  The Trump Administration did not cause the virus, and shouldn’t have been expected to stop it from entering this country.  But hoping it would just go away on its own was not the right answer.

A week on his HBO show, John Oliver had a good summary of how I feel today. (Start at 15:16)

We can all do our part to help, if only by keeping our distance from each other.  As Oliver said, what we do out here to fight the spread of this virus will have an impact inside the hospitals where real heroes are at work fighting to save the tens of thousands of people who have been infected.  Since they don’t (yet) have the medicine and the hardware they really need to keep those people alive, the best thing we can do to help them is to try to keep more patients from flooding in.  Let’s do what we can.

Telework Journal: The first thing you learn

When it was becoming clear that fighting the novel coronavirus meant we wouldn’t be able to keep coming to the office, my bosses were annoyingly repetitious with the email reminder that everyone should pack up what they would need to work remotely, and the question, do you have everything you need.  I smugly thought, well I have my laptop and an Internet connection at home so yes, I do; stop bugging me.

It took less than two days of working from home—of both my wife and me working from home—to realize a few of the things I hadn’t given any thought to getting prepared.  The first thing was, my desk chair is trash.

Actually better to say that it was not built for the task.  For years I’ve had a series of very simple height-adjustable, no arms task chairs at my desk at home.  They have always been just fine for a quick session at the computer, or even an hour or two playing games or writing a blog post.  By the end of my second full day using that chair to work from home, spending some number of hours in the chair in between leg-stretchings and lunch, it was clear this was not going to work.  The local office supply store was open yesterday and had a good selection; I made my purchase, brought it home and in an hour I’d assembled it and had it in use.  Much better.

IMG_0659[1]                     IMG_0660[1]

Another thing I learned is that our Internet service does have the bandwidth to support two laptops on the Internet simultaneously.   I don’t know that everything would still run so well if someone was streaming a movie at the same time, but no one is doing anything like that so we appear to be in good shape.  What else did I learn?  I learned, again, that astronauts are pretty smart.

Today I learned it from Anne McClain, an Army officer and helicopter test pilot, and world-class rugby player, who spent six months living and working on the International Space Station from late 2018 until last June.  (Talk about working remotely!)  Well, today she tweeted a great thread of advice about living and working in confined spaces from the folks who have made a science out of that:

Click that tweet to get the rest of the thread, and some good suggestions about “the human behaviors [that] create a healthy culture for living and working remotely in small groups.”  Something we will all be doing for the foreseeable future.

Some perspective on landing on a comet

The world hasn’t seemed very excited that the European Space Agency landed a probe on a comet last week, me included—even after learning that it bounced, twice (when it wasn’t supposed to have bounced at all), before settling down.  Landing on the moon in 1969 was much cooler: first of all, there were people involved, and second because the moon is something we all know and Comet 67Pwhatchamacallit is not.  There has been little sense of the scale of this achievement, until now: thanks to @TLBKlaus for providing this excellent graphic on Twitter.

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Now you’re talking my language…

The next time someone says space travel isn’t dangerous…

…suggest that they read this: Italian astronaut Luca Parmitano’s first person account of his most recent spacewalk, during which he nearly drowned inside his helmet.

…just as I’m thinking about how to uncoil the cable neatly (it is moving around like a thing possessed in the weightlessness), I ‘feel’ that something is wrong. The unexpected sensation of water at the back of my neck surprises me – and I’m in a place where I’d rather not be surprised. I move my head from side to side, confirming my first impression, and with superhuman effort I force myself to inform Houston of what I can feel, knowing that it could signal the end of this EVA.Luca-smiling-ESA

(snip)

At first, we’re both convinced that it must be drinking water from my flask that has leaked out through the straw, or else it’s sweat. But I think the liquid is too cold to be sweat, and more importantly, I can feel it increasing. I can’t see any liquid coming out of the drinking water valve either. When I inform Chris and Shane of this, we immediately receive the order to ‘terminate’ the sortie.

(snip)

As I move back along my route towards the airlock, I become more and more certain that the water is increasing. I feel it covering the sponge on my earphones and I wonder whether I’ll lose audio contact. The water has also almost completely covered the front of my visor, sticking to it and obscuring my vision. I realise that to get over one of the antennae on my route I will have to move my body into a vertical position, also in order for my safety cable to rewind normally. At that moment, as I turn ‘upside-down’, two things happen: the Sun sets, and my ability to see – already compromised by the water – completely vanishes, making my eyes useless; but worse than that, the water covers my nose…

(snip)

I try to contact Chris and Shane: I listen as they talk to each other, but their voices are very faint now: I can hardly hear them and they can’t hear me. I’m alone. I frantically think of a plan. It’s vital that I get inside as quickly as possible. I know that if I stay where I am, Chris will come and get me, but how much time do I have? It’s impossible to know.

(snip)

Space is a harsh, inhospitable frontier and we are explorers, not colonisers. The skills of our engineers and the technology surrounding us make things appear simple when they are not, and perhaps we forget this sometimes.

Better not to forget.

Recommended reading: an inside story of the loss of space shuttle Columbia

This week, January 16, is the 10th anniversary of the last launch of last launchspace shuttle Columbia. If you’re interested in knowing what happened at NASA leading up to that launch and what happened in Houston during the flight, read Wayne Hale’s Blog. Wayne is retired from NASA now after a 32-year career that saw him rise from flight controller to flight director to posts within the space shuttle program hierarchy and at NASA Headquarters, including Space Shuttle Program Manager after the loss of Columbia and her crew.

Start with his August 14, 2012 entry and read forward in time: he carefully and colorfully sets the stage, introduces the players and fills in shuttle program background; he doesn’t retreat into engineering jargon; he offers his recollections of the most difficult time in the professional lives of many of the people who make up America’s human spaceflight program and doesn’t spare himself from a close look. He writes of “The Tyranny of Requirements” and the warnings that were plainly there in the two previous flights (for any who could see them), of “Counting Down to Disaster” while “Working on the Wrong Problem.”

As someone who worked at Columbia crewNASA then and now, I’ve found his essays both moving and instructive; I don’t know where he’s going with the story exactly, but I’m eager to read each new installment. I can explain to you what happened to that vehicle as it rose to orbit 10 years ago, and what tore it apart and killed its crew as it came home 16 days later, but Wayne’s point of view on what led up to those events—what caused them, what was responsible—is unparalleled in its accessibility and honesty.

In 2002 I thought we were paying the right level of attention to the shuttle. I thought I was paying the right level of attention to the shuttle. I was a Flight Director. I was also a husband and a father and active in my community. I thought I could do it all.

I was wrong.

Later on, I will write about the MLK three day weekend that cost us a crew just because we took three days off. But how can you know in advance where the proper balance is between work and life when you work at extreme risk?


While I can’t cite specific studies, my observation of several major NASA projects that have gotten in trouble over the years shows a high correlation with new, added, late, or poorly defined requirements which caused technical issues, increased the costs, and delayed the schedule. Put simply, a good program manager has got to have the gumption to just say no to changes in requirements – even when they are really good ideas.


In the end, I am convinced that the “relentless budget reduction pressures” were a major cause of the Columbia accident that cost us a crew and an orbiter. Not the only cause, but a major cause.

So where do you draw that line, between prudent and acceptable expenses and extravagance? What do you do when you depend on a vehicle that just flat costs more to fly than you can afford?


The rest of the story is coming soon, but you can get caught up now: the story of space shuttle Columbia on  Wayne Hale’s Blog is worth the effort.